MyRenault
Service Booking
Digitised the full vehicle service lifecycle inside Renault's connected vehicle app. From the first booking screen to real-time service tracking. 83% of phone-based bookings migrated to app in 150 days.
in 150 days
Completion Rate
volume reduction
Why 150 days specifically. Dealers who don't see immediate volume shift revert to phone-first workflows within 6 months, undoing all adoption gains. 150 days was the window before the next dealer review cycle. Setting it publicly meant every team optimised for the same deadline, not their own comfortable pace.
The service booking flow covers three stages end to end: the customer books a service slot through the app, the dealer and service advisor manage the job through an integrated backend, and the customer tracks real-time progress without calling the dealership. Each stage is connected. A booking update from the service advisor shows immediately in the customer app.
MyRenault home screen
Service Booking
Station, service type, date, time, issue description and photo upload
Orchestration
Dealer scheduling, service advisor assignment, technician workflow linked
Service Tracking
Received, inspection, repair approval, in progress, quality check, pickup ready
Biggest drop: time-slot selection (73%). Not because users don't want to book. The slots shown didn't match their availability. Improving real-time sync between app and dealership scheduling system was the highest-leverage conversion fix.
call reduction
productivity gain
time reduction
NPS improvement
success rate